Market Research Jobs

Market Research Jobs - Powered by MrWeb

Market Research Account Director / Director - CX Research Sydney or Melbourne $AUD 120-140,000 + Super - (posted Jan 23 2025)

Company: Resources Group
Advertisers Ref: RH878009
MrWeb Ref: 161968

Job Spec: Are you ready to lead the way in Customer Experience (CX) strategy, driving meaningful change for some of Australia's most iconic brands? This fast-growing and successful team of CX Insights specialists is looking for a Market Research Account Director/Director to shape client strategies, manage a diverse portfolio of accounts, and help inspire a talented team of researchers.


About the Role

As the Market Research Account Director/Director, you'll work with high-profile clients across the Technology, Telecom, Retail, Financial Services, and Education sectors. Your mission? To go beyond delivering data and truly engage clients around a shared CX vision - from the C-Suite to the frontline. You'll oversee various CX projects, helping to activate insights and embed the structural and cultural changes needed to drive customer-centricity and continuous improvement.

Your toolkit will include everything from real-time dashboards and storytelling to activation workshops and strategic planning. The role will see you partnering closely with clients across four key CX pillars:

  1. Relationship CX - Annual dips, quarterly trackers, and NPS studies.
  2. Transaction CX - Large-scale, continuous listening programs using platforms like Medallia and Qualtrics for VOC.
  3. CX Analytics - Harnessing advanced modelling and analytics for deeper insights (with the support of their advanced quant team)
  4. CX Research & Strategy - Help clients define roadmaps, conducting ad hoc research to support journey mapping and CX design and to help elevate CX maturity.

What We're Looking For
  • CX Research Expertise: Strong quantitative CX research skills with a solid foundation in data analysis and insights.
  • Client Leadership: Confident working with senior stakeholders, including C-Suite executives.
  • Commercial Acumen: Skilled in managing accounts, building client relationships, and contributing to business growth.
  • Creative Problem Solver: A curious, collaborative thinker who thrives on innovation.
  • Mentor & Manager: Passionate about coaching and building capability in others.
  • B2B & VOC Experience: While not essential, experience in these areas will be highly regarded.

Why Join?

This role offers a unique opportunity to balance strategic advisory work with hands-on research. You'll have one or two direct reports and collaborate with a talented team spread across ANZ.


Also on offer:
  • A hybrid work model.
  • Work from anywhere in the world for 6 weeks each year.
  • Birthday leave, volunteer leave, and additional holidays.
  • Paid parental leave
  • A well-stocked office pantry, team lunches, and regular social events.

Who You Are

You're an ambitious professional, perhaps currently an Account Director or Research Director, looking to take the next step. You're hands-on, commercially minded, and ready to influence change. Whether your experience is agency-side or client-side, you'll bring a passion for CX and a hunger to learn and grow.

Ready to Make an Impact?

Send your CV to Rowan!


About Resources Group

We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.

Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

Who to contact: Please contact Rowan Haylett at Resources Group on 04498 80582 to discuss things further, or email rhaylett@resourcesgroup.com

Please say that you found the vacancy on WIRe / MrWeb! Thanks for your interest.

Add this job to your personal planner.
...OR...
View your planner without adding this job.