ForeSee Reports 32% Revenue Growth

In the US, online customer satisfaction metrics firm ForeSee Results has reported a 32% revenue increase in 2009. Over two years, revenues have almost doubled.

Using the scientific methodology of the American Customer Satisfaction Index (ACSI), ForeSee Results quantifies how various web site changes will make browsers more or less likely to purchase, return to the site, recommend it, register, and other behaviors relating to purchasing and loyalty.

Last year, the firm launched several new products and services to enable users to maximize the success of their online initiatives. These included CS SessionReplay, a tool that replays web site sessions exactly as site visitors experience them, including mouse clicks and movements, page scrolling, form entry, and all interactivity with a site.

'We have a lot of exciting changes lined up in 2010 that will revolutionize the way our clients understand the impact of voice of customer data in a multichannel, multidimensional way,' states Senior Product Director Drew Bennett. 'Our clients' appetite for new and improved functionality is almost limitless, and it is always an exciting challenge to meet the needs and expectations of our clients.'

President & CEO Larry Freed added that during 2009, the company increased staff numbers by 24%. He predicts further aggressive revenue growth for 2010.

Web site: www.foreseeresults.com .