Attensity Rolls Out Social Media Service

US semantic technology firm Attensity has launched 'Analyze for VoC Community Advantage', a new hosted solution tracking and mining customer conversations in e-mails, web forums, surveys, CRM notes and other sources.

Attensity provides software applications based on 'Web 3.0' semantic technologies to find, understand, and use information contained in unstructured text. Its suite of applications addresses collective intelligence in social media and forums; the voice of the customer in surveys and e-mails; customer response management; e-services; research and discovery; and intelligence analysis.

'Our new solution enables organizations to analyze their customer discussions in web community forums,' states Catherine van Zuylen, VP of Product Marketing.

Web site: www.attensity.com .