Miami Launch for Mystery Shopping and Survey Firm

Miami-based sales performance agency The Retail Outsource Companies has launched a new sister company called 'The Consumer Insight' (TCI), which will offer a range of mystery shopping, customer surveys, compliance audits and competitive intelligence services.

TCI is led by Sam Hersey (pictured), who joined the organization last summer with a 30-year background in the retail sector. His work at companies including RBD Inc. and the RadioShack Corporation has centred around the development of customer experience reporting and management services.

Brett Beveridge, founder & CEO of The Retail Outsource Companies, comments: 'Sam's programs have helped clients of all sizes to understand, refine, and improve their customers' retail experience. His extensive retail and customer experience expertise offers TCI an immense competitive edge.'

Web sites: www.theretailoutsource.com and www.theconsumerinsight.com .