Canon Launches Data Analysis and Visualization Tool

Canon Business Process Services, a division of the photography and office technology company, has launched a tool called BusinessInsights, designed to give clients business performance metrics to benchmark and improve their processing of documents.

Reports cover nine service areas including records management, mail and print services, document imaging and materials management logistics. The tool offers rich data visualizations via a Web-based portal, for user-friendly tracking and management of performance statistics, split by location and user; while large corporate clients can view metrics across multiple sites and customize metrics, for example to view cost-per-user or space utilization. Users can also compare performance with SLAs and KPIs.

Canon BPS says the tool has already helped a client save almost $500,000 in its first year, by trawling three years of data and spotting excessive use of overnight services to send non-urgent documents.

The division, which also offers Business Process Outsourcing and managed specialty staffing, is online at www.cbps.canon.com .