Future Thinking Rolls Out RecommendIT CX Platform

Data-driven intelligence agency Future Thinking has officially launched a customer experience (CX) platform called RecommendIT, allowing users to engage with customers in real time.

The platform offers an end-to-end bespoke digital engagement platform, with an in-built survey engine, interactive dashboards and an action management tool. Available as a self-serve tool or fully supported solution, it provides in the moment real-time feedback across the entire customer journey.

According to Future Thinking, the solution has several USPs, including embedded internal and external data analysis and text analytics, data integration, and a fully managed suite of services - from IT support to advanced analytics. It can also analyse data against customer data logic.

Myles Baker (pictured), Sales Manager, Analytics Platforms, comments: 'Future Thinking brings a wealth of experience and understanding of how customer satisfaction and loyalty can be improved. By combining this expertise with RecommendIT we will provide clients with the ability to proactively engage with customers in real-time to better understand their needs and inform strategies to manage and improve customer relationships'.

Web site: www.futurethinking.com .