FlexMR Promotes Three as Client Helpdesk Launches

UK-based online research specialist FlexMR has promoted Grayling Ferguson, Iulia Ghindeanu, and Mayra Munguia to support the launch of its new client helpdesk.

Headquartered in the Lake District, with an additional office in the US, FlexMR was launched by research company Intersperience in 2013, and offers a fully integrated qual and quant SaaS online and mobile research platform, and a multi-language software product supported by its insight professionals. The new helpdesk will be open from 8am to 10pm (UK time) Monday to Friday, and will support queries from customers at home and internationally.

Ferguson has been promoted from Senior Project Manager to Helpdesk Manager, overseeing the new function. Ghindeanu, formerly an SRA, and Munguia, formerly a Project Manager, have both been promoted to Insight Managers, working alongside Charlotte Pearson-Duff and under the guidance of Head of Research and Insight, Amy Eborall, to ensure the company is delivering the best support and service possible to all clients.

Paul Hudson, FlexMR CEO, comments: 'Creating a client helpdesk not only allows us to better support our clients as they use our platform to gather necessary research data, but will also allow FlexMR to more easily expand its international client base due to the extended hours of operation. Other promotions within the team recognise the hard work and dedication of our staff, which is enabling us to work with a greater number of clients across the globe'.

Web site: www.flexmr.com .