Frontier Rolls Out Tools to Combat Robocalls

In the US, Internet, TV and phone tech services company Frontier Communications has launched two new tools to combat illegal, automated robocalls and protect customers from caller 'ID spoofing'.

Frontier offers a variety of services to residential and business customers over its fiber-optic and copper networks, including video, high-speed Internet, advanced voice, and its proprietary digital protection solutions. The company has taken an active role in efforts to stop illegal robocalling by supporting the bipartisan legislative solutions introduced by Congress, and committing to the Anti-Robocall Principles adopted by the Attorneys General of 50 states and the District of Columbia.

As part of these efforts, Frontier has deployed Neustar Certified Caller STIR/SHAKEN technology across its IP network, to digitally certify phone calls. STIR/SHAKEN verifies that an incoming call is originating from the number listed on the caller ID display - not a spoofed robocall or scammer. Additionally, Frontier has rolled out a caller ID alert feature that uses Neustar Robocall Mitigation to apply algorithms to determine which calls match robocall, spam and fraudulent criteria. This feature inspects every call, in real time; and as a call leaves the originating carrier and moves onto Frontier's network, the feature applies a series of analytics to score the call's likelihood of being fraudulent.

Mark Nielsen (pictured), EVP and Chief Legal Officer, comments: 'Frontier is continually evolving strategies to protect our customers with a diversity of approaches including new call authentication technologies, network monitoring to detect suspicious calls, and partnering with law enforcement to shut down illegal robocallers. Together with Neustar, an industry expert on call-authentication technology, we have created an alert system that forms another line of defense against robocalling.'

Web sites: www.frontier.com and www.home.neustar .