iQor Transfers Pennsylvania Contact Center to Allentown

In the US, CX tech solutions provider iQor has opened a new contact center in Allentown, PA, replacing its existing center in Bethlehem, PA. The firm says Allentown provides access to a larger pool of candidates.

iQor specializes in providing data-driven, tech-enabled BPO (business process outsourcing) customer support and processing, while its big data analytics engine QuantuMatch mines clients' data to help them understand and communicate with their customer base. Work-in-office and work-at-home agents offer a full range of customer support, powered by digital technologies including intelligent automation, conversational AI, and speech analytics.

The new contact center provides digital technology infrastructure, panoramic windows, ergonomic furniture, a café, a fitness center, and a 'better commute' for many employees. President and CEO Gary Praznik (pictured) comments: 'iQor makes ongoing investments in our employees and facilities to provide the best employee and customer experiences in the industry. With our new contact center in Allentown, we look forward to expanding our impact in the local community and continuing to hire from a skilled group of candidates to provide meaningful customer experiences to top brands seeking domestic customer experience offerings.'

Web site: www.iqor.com .