Black Box Buys Restaurant CX Platform AreTheyHappy

US-based restaurant industry performance benchmarking specialist Black Box Intelligence has acquired AreTheyHappy, a customer experience and brand reputation management platform for restaurant and hospitality organizations. Terms of the deal were not disclosed.

Gent, Belgium-based AreTheyHappy offers restaurant-specific artificial intelligence, to uncover insights about a brand's food, service, ambiance, and other factors that drive customer satisfaction, customer loyalty and brand equity. The firm's Reputation Hub allows brands to centralize all customer feedback - from review sites and social media channels, e-mail, surveys, webforms and more - into a single inbox. AreTheyHappy also features Online Review Management with AI for analysis, and conditional response templates for operation at scale.

David Cantu (pictured), CEO of Black Box Intelligence, comments: 'AreTheyHappy allows a brand to identify and focus on positive or negative sentiment details that are mined and analyzed from reviews and social media interaction. The same tool enables you to rapidly respond to changes in sentiment and reputation, to make small corrections before they become large problems. Together we can give restaurant brands the power of knowing the right factor, at the right time, to drive impact in the business.'

Web sites: www.blackboxintelligence.com and www.aretheyhappy.com .