Seed Funds for Customer Service AI Firm Tenyx

In the US, customer service tech firm Tenyx has raised $15m in a seed round of funding, which it will use for further product development, including growing its research and development team.

Based in Palo Alto, California, Tenyx uses proprietary neuroscience-based AI technology to deliver 'intelligent' voice-based customer service. The firm claims its conversational machines use common-sense reasoning to understand context and can offer the same sense of immediacy found in human interactions.

New funding comes from AME Cloud Ventures, Cota Capital, Morado Ventures, Pathbreaker Ventures, Point72 Ventures and StageOne Ventures, as well as a group of angels. Tenyx CEO Itamar Arel (pictured) comments: 'Leveraging its ground-breaking AI tech, Tenyx will automate customer service initiatives by endowing machines with the ability to continually learn from interacting with humans, much like new employees do. The result is substantial cost reduction along with vastly improved personalized customer experience'.

Web site: www.tenyx.com .