QuestionPro Hires North American CX Leader

Online survey, CX and EX software firm QuestionPro has appointed Marc Mandel as Vice President of North American Sales & Account Management, leading its Customer Experience Go-to-Market teams for the continent.

Mandel brings more than twenty years' experience in customer engagement, VoC and CX with senior roles at companies including Concentrix, Convergys, Customerville, MaritzCX and Clarabridge; and most recently he served as a Senior Enterprise Account Executive at conversational AI specialist Uniphore. He holds a B.S. in Business Administration and Management from Western New England University and a Certificate of Business Analytics from Babson College, and in 2021 was selected to serve on the North American Council of the Customer Experience Professionals Association.

QuestionPro company President Ken Peterson comments: 'Marc has spent pretty much his whole career leading, advising and driving customer experience and engagement. His experience will be invaluable in helping not only our customers but also our team members understand and advocate for the importance of CX in moving a business forward. Having known him for a long time, I'm excited to finally have the chance to work with him directly'.

Founded in 2006 and with offices in the US, Canada, Mexico, the UK, Germany, Japan, the United Arab Emirates and India, the firm is online at www.questionpro.com .