Five9 Buys Contact Center Analytics Firm Aceyus

In the US, customer experience (CX) platform Five9 is acquiring real-time contact center analytics solution provider Aceyus. Terms of the deal, which is expected to close by the end of Q3, have not been disclosed.

Aceyus software ingests data from CRM (customer relationship management) and WEM (workplace engagement management) systems, communication platforms, digital channels, intelligent virtual agents, and other key sources of customer data. Capabilities include data mining, warehousing, omnichannel reporting and analytics and customer journey mapping. Users can access all customer metrics and centralize relevant data in one dashboard.

Following the acquisition, Aceyus' pre-built data integration will become part of Five9's system, expanding the latter's own data lake. Aceyus will enable Five9 to access contextual data to optimize, predict and deliver personalized journeys. Mike Burkland (pictured), Five9 CEO and Chairman, comments: 'We believe Aceyus' breadth of capabilities to ingest, normalize and analyze data across a wide range of data sources is unmatched. Together, we will enhance the differentiation of the Five9 platform to deliver data-driven, personalized customer journeys and enable the world's largest enterprises to seamlessly move to the cloud'.

Web sites: www.five9.com and www.aceyus.com .