ISG Appoints Hall to Lead New AI Advisory Offer

US-based research and advisory firm Information Services Group (ISG) has launched a suite of advisory services to help clients with the adoption of AI at scale; and has appointed company President Steve Hall as its first Chief AI Officer.

The new Applied AI Advisory services will help clients assess their AI readiness, identify practical use cases, experiment with proofs of concept, create an AI strategy, and establish a business case for investment, as well as selecting partners and setting up training and governance structures via a proprietary AI 'control plane'. ISG says use cases range from personalizing CX at scale and optimizing supply chain operations to enhancing decision-making through predictive analytics and new product and service innovation. ISG Research forecasts the global market for AI-related managed services should reach $175bn by 2030.

Hall comments: 'ISG has always been at the forefront of guiding our clients through the complexities of adopting technology at scale. Our expansion into applied AI strategy and advisory is our next great leap forward, ensuring businesses can harness AI to drive unprecedented value into every aspect of their operations'. Chairman and CEO Michael P. Connors adds: 'Gen AI has risen to the top of the agenda for the world's largest corporations. Business leaders are already seeking our advice and guidance on the practical applications of this technology, as well as longer-term strategies for scaling AI as the technology grows and matures'.

Founded in 2006, and based in Stamford, CT, ISG employs just over 1,600 people in more than twenty countries and is online at www.isg-one.com .