Gartner's Blood Joins CX Specialist Five9

California-based CX solutions firm Five9 has appointed former Gartner exec Steve Blood as Vice President of Market Intelligence and Evangelism, based in Europe.

Five9 is the provider of the Intelligent CX Platform, which helps clients engage with customers across their channel of choice, and provides insights and intelligence on contact centre performance and customer joutneys for managers.

Blood worked most recently as a VP and Analyst within Gartner's Sales & Customer Service practice, consulting on customer service technology for end users and buyers of mid, large and enterprise organisations on several continents. Earlier he worked in product marketing at Rockwell Electronic Commerce, responsible for marketing its next generation contact centre portfolio in EMEA; and before that he spent 10 years in the UK telecoms industry in product management, sales and technical support roles for BT, Mercury Communications and NTL. In his new role he will focus on building and developing Five9's positioning.

Five9 CMO Niki Hall says of the appointment: 'As one of the most prominent industry analysts in CX, Steve's addition to the Five9 team underscores our role as an innovator. His profound understanding of market demands will help amplify Five9's thought leadership and his invaluable contributions will undoubtedly bolster our mission to deliver unparalleled CX solutions across all scales and sectors. We are beyond thrilled to welcome Steve and look forward to achieving remarkable milestones together'.

Web site: www.five9.com .