RMS Promotes Two in QualiSight Facility

In the US, full service firm Research & Marketing Strategies, Inc. (RMS) has promoted John Wainman to Supervisor and Sabreanna Sinclair to Call Center Trainer and Quality Administrator, in its QualiSight qual research facility.

QualiSight is in central New York state, outside but close to NYC, and includes a focus group facility and options for in-depth interviews and intercept surveys, conducting image and awareness studies, customer satisfaction surveys, mystery shopping and feasibility studies. The company is also home to RMS ViewPoint, a consumer research panel in Central New York.

Wainman (pictured right) has been with the firm for five years, and his current duties include administration of patient satisfaction surveys for CAHPS (Consumer Assessment of Healthcare Providers and Systems), CATI script programming, managing call lists and scheduling calls, plus sample preparation and quality checks. In his new role he takes responsibility for the general oversight of the day-to-day operations of the call center.

Sinclair (pictured left) has worked at the company for two years on tasks including the conduct of test calls and provision of feedback to project managers; training and mentoring of new Telephone Survey Associates; conducting call quality audits; and Snap programming. In her new, expanded role she will coordinate team training and ensure quality on all projects in the call center as well as oversight of CAHPS vendors.

Lauren Krell, Director of QualiSight Operations comments: 'John... has been a key member of the call center team providing operational support for our projects and leadership to our team. I'm pleased to see him step into the supervisor role. Sabreanna... is highly motivated to bring our overall quality to the next level, and I'm excited to see her shine in her new role'.

Web site: www.rmsresults.com .