Sprinklr Growth Drops to Single Figures

Unified customer experience management platform Sprinklr has reported annual revenue up 9% to $796.4m, for the fiscal year ended January 31st. Already somewhat down on last year's rapid rise, growth slowed again in the fourth quarter, with revenue up 4% to $202.5m.

Full year operating income also fell, both on a reported, GAAP basis and adjusted non-GAAP: the former from $33.9m to $24.0m and the latter from $92.0m to $84.8m.

Led by its founder Ragy Thomas until last year, Sprinklr had been enjoying large double figure revenue rises - a year ago the figure was up 18%. It then appointed a Co-CEO, former COO Trac Pham, in June, but dropped the arrangement only five months later, replacing both Pham and Thomas with Rory Read (pictured), who is also company President.

Read says of the new figures: 'We are encouraged by our Q4 results driven by several large customer deals across both Core and Sprinklr Service. The transformation of Sprinklr is well underway, with swift actions taken to optimize our expense base, re-define our GTM coverage model, strengthen our product innovation roadmaps, and rebalance our investments and resources to better serve our customers and partners. FY 26 will be a transition year for Sprinklr as we execute our strategy that we believe will position the company to drive durable, efficient growth as we march towards the Rule of 40'.

The company is forecasting total revenue of between $821.5m and $823.5m for the full fiscal year ending January 31st 2026, with non-GAAP operating income between $129m and $131m.

Headquartered in New York City with employees around the world, Sprinklr describes itself as 'the first unified CXM platform for the enterprise', capturing massive amounts of structured and unstructured data from customer engagements on more than thirty channels. The firm is online at www.sprinklr.com .