Maven Launches Professional Services Relationship Tool

In the UK, Maven Research has developed a customer satisfaction measurement tool, to provide a process to enable baseline scoring, benchmarking and thought tracking of companies in the professional services sector.

The new CSM Pro focuses on customers' expectations regarding their professional service providers, and measures these long-term business partnerships.

It is compatible with all types of data collection methods including face-to-face, telephone and online research, and data and reporting solutions can be provided online and are branded to the client's specification.

Reports are available within 24 hours from completion of interview and have an 'early warning' system to highlight any areas of customer dissatisfaction.

High Wycombe-based Maven Research specialises in automotive, financial services, business services and employee engagement research.

The firm recently launched the Recruitment Evaluation Programme, to help clients assess their staff recruitment processes.

Web site: www.maven.co.uk .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.