Commercial Client Services Manager - Qualitative Fieldwork London / hybrid - office 3 days / week GBP 40-60,000 depending on experience, plus annual bonus - (posted Aug 28 2024)

Company: Hannelius Recruitment
Advertisers Ref: N/A
MrWeb Ref: 161546

Job Spec: Our client is a London based International Fieldwork Agency, and they are looking for a Client Services Manager who will play a critical role in leading pre-sales client interactions and overseeing the bidding process.

This position is designed for a candidate who excels in consultative sales and thoroughly understands UK & international market research fieldwork. The role requires a hands-on approach to guide the bidding team and drive revenue growth by delivering tailored research solutions that align with the needs and objectives of the global client base.


Key responsibilities:

• Client engagement and strategic sales/account management
  • Act as the primary point of contact for key client interactions, fostering strong relationships and understanding their needs in order to propose the most effective solutions.
  • Employ consultative sales techniques to guide and influence client decisions towards optimal research outcomes.
• Bid management and support:
  • Lead and actively participate in the creation and submission of bids, ensuring they are aligned with both client goals and the company's capabilities
  • Provide direct support to the bidding team, ensuring all members are working efficiently and are motivated to achieve and exceed revenue targets.
• Global market insight and client advice:
  • Leverage a strong grasp of global research markets and cultural differences across countries to enhance client proposals across various sectors
  • Serve as a trusted advisor to clients, offering solutions that are informed by an acute understanding of qualitative research.
• Revenue goals and team leadership:
  • Work closely with the directors to set and achieve quarterly and annual revenue goals.
  • Foster a team environment focused on high performance and continuous improvement.
• Marketing and Outreach:
  • Work with the marketing team to communicate successes, capabilities, and insights through various channels to enhance brand visibility and market presence.

What you'll bring:

• Proven success in consultative sales/bidding/account management within market research qualitative fieldwork .
• Strong leadership skills with the ability to manage and inspire a small team.
• Excellent communication and interpersonal skills, capable of effectively engaging with clients at all levels.
• In-depth knowledge of geopolitical factors and industry-specific trends that influence market research.

Please note, in order to be considered for this role, you need to be based in the UK, and be able to commute 3 days per wk to the London office, and have a valid working permit. And clearly have strong Bidding experience and understanding of International Fieldwork.

Who to contact: In order to apply please send your CV to Katariina Hannelius at katariina@hanneliusrecruitment.com

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