Research Project Manager, CX Research - Financial Services Sydney $AUD 75-90,000 + SUPER - (posted Feb 19 2025)
Company: Resources Group
Advertisers Ref: GL160225
MrWeb Ref: 162031
Job Spec:
What value could you add to a large Customer Experience program at a major financial institution.
This is an exciting and vast program of CX research which is used to drive improvements in the customer journey across a wide range of interactions, putting the research team in partnership with stakeholders across the whole business.
Our client is a global CX Research Agency, expert in building customer and employee engagement platforms. They bridge the gap between research consultancy and technology and are influential in helping the world's biggest brands create the best customer experiences.
This is a client facing role, leading operational engagement with a major financial institution.
Day-to-day Responsibilities:
- Collaborate with clients and colleagues in the ongoing development and delivery of CX programs
- This includes sampling, scripting surveys, account management and ensuring the dashboards run smoothly
- Overseeing and ensuring quality assurance processes
- Manage relationships with external vendors to ensure seamless execution of data collection.
Experience:
- Experience in customer experience research is highly advantageous
- Excellent client servicing skills
- A track record of delivering large scale or complex research programs
- Highly technically skill set - SPSS, Q, Confirm It etc
- Strong organizational and communication skills.
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
Who to contact: Send your CV to Gemma Lewis (Director, APAC) at glewis@resourcesgroup.com or call Gemma on 04524 17265 for a confidential discussion about this role and other related opportunities.
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