Field Operations Manager Central London / Hybrid To GBP 47,000 + benefits - (posted Feb 25 2025)

Company: Spalding Goobey
Advertisers Ref: 682004
MrWeb Ref: 162054

Job Spec: Experienced Operations Manager sought for this newly created role within a market leading publications agency. You will be heading a team responsible for data collection operations across a wide-range of Corporate, Education and Public sectors. Reporting to the Data Research and Development Manager, the Field Operations Manager is a key member of the Operations team, leading a team of Sector Managers and Royalties Officers to collect data on the re-use of published works. This data informs licensing revenue and the remit of the team is to deliver and grow data volume and quality across all sectors, whilst ensuring a positive customer experience and safeguarding licence revenue.

Managing the flow of data, accuracy, communication, timeliness and efficiency will be critical to delivering an effective data collection programme, when managing multiple methodologies, across diverse sectors, to differing timetables. Whilst the data collection methodologies are well-established, the organisation seeks ways to improve how they deliver their work, and as such the role will be critical in both identifying and delivering enhancements.

The Field Operations Manager will lead, recruit and train the team, supporting the team through data collection exercises, answering customer questions, escalating licence queries, and ensuring the quality and robustness of data collection methodologies and technologies.

Your focus and previous experience will be on ensuring timely and accurate transfer of customer data for onward processing, supporting your team with customer engagement, ensuring you have the tools and resources to work effectively, delivering excellent customer service for customers and promote awareness of services, work closely with the Commercial department to ensure customer information is kept up to date, reporting to key data collection activity and progress to key stakeholders, highlighting successes, and flagging issues or risks as they occur.

It is essential that you have experience of team management and are happy to have a strong focus on managing, coaching, motivating and supporting the team to achieve productivity and engagement.

Skills required:

• Excellent and demonstrable leadership and coaching skills.
• Excellent written, oral and listening communication skills.
• Collaborative approach, and ability to work across multiple teams.
• Able to work accurately, with attention to detail.
• Can-do approach, and adept problem solver.
• Well-organised and able to work to critical deadlines.
• Experience of data collection operations and methodologies.
• Experience managing operational teams.
• Technically astute, with good skills across Microsoft Office suite.

Who to contact: Email your CV (in confidence) to sga@spalding-goobey.co.uk, quoting the reference above, or contact Andrew Goobey, Andrew Mercer, Caroline Rock or Rebecca Meaton on 020 7287 7237

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