Project Manager - Voice of the Customer Insights Sydney $AUD 75-85,000 + SUPER - (posted Nov 12 2024)

Company: Resources Group
Advertisers Ref: EM484222
MrWeb Ref: 161799

Job Spec: This global Voice of the Customer (VoC) Insights Agency bridges the gap between technology and research.

They design, build, and manage customised VoC, CX, and brand tracking projects, using advanced tech and AI-powered dashboards to help businesses capture real-time customer experience data at every touchpoint.

They take clients beyond the numbers, delivering actionable, in-the-moment, data-led strategies that transform customer experience initiatives, deliver ROI, and drive growth for global brands in financial services, retail, and tech.


The Role: Online Research Project Manager

This dynamic role covers project management, online panel management, operations, data analysis, and client management. You'll be hands-on with all aspects of CX programmes end to end. Insights will help clients improve satisfaction, employee engagement, and user experience.

You'll work in close partnership with the agencies largest and most interesting client accounts, with an ASX financial bank, whilst having exposure to smaller retail client accounts.


Key responsibilities include:

• Building and maintaining client relationships
• Running weekly WIP meetings
• End-to-end online project management
• Scripting surveys
• Sampling, budgeting, and assessing project feasibility
• Managing CX and VoC programmes
• Dashboarding and data visualisation
• Reporting data and presenting insights
• Overseeing operations to ensure smooth project delivery.

With offices in Sydney and London, this global agency offers flexible working, excellent benefits, and the opportunity to work at the intersection of technology, data, insights, and consulting as part of a 40+-strong team of lovely, genuine people.


The Essentials:

• 2+ years' experience in online research, project management, panel management, or operations within a commercial agency setting
• Strong confidence with data and a keen interest in further developing your technical skills
• Excellent communication skills, with proven experience in building strong client relationship
• Technical skills in Python, HTML, JavaScript, and Qualtrics would be highly advantageous.

About Resources Group

We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.

Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

Who to contact: Please contact Emily Moser at Resources Group on +61 2 9258 1121 or email emoser@resourcesgroup.com

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