Technical Support Engineer Sofia, Bulgaria $ competitive - (posted May 4 2022)

Company: Forsta
Advertisers Ref: MrWeb/0666809
MrWeb Ref: 157860

Job Spec: Forsta is the new brand for the merged businesses of FocusVision and Confirmit & Dapresy, and is a full-spectrum, Customer Experience and Research Technology solutions provider, servicing professional client enterprises directly. Our technology allows our clients to gather, analyze and share data for Voice of the Customer Programs & Market Research. If you want to join an exciting growth brand then we are your natural choice.

Forsta is a great place to advance your career, and we have an amazing culture. To those of us who already work here, Forsta is more than 'just another job'. We work hard, but Forsta is an employer that provides ample opportunities to learn, grow, and express creativity. The management team has an open-door policy and encourages collaboration at every point in every process. Our team members are much more than just coworkers - we're all friends working toward a common goal.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment - possibility to work from home
• Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more...

Job Description

To further improve the high service levels offered to our rapidly increasing international client base, we are looking for a highly motivated and skilled Technical Support Engineer to strengthen our team in Sofia, Bulgaria. We offer varied tasks and development possibilities in our inspiring environment. You will be an important member of our international team and will be challenged with various assignments within advanced problem-solving, consultancy assistance, project management and training.


Your role will require and challenge you to:

• Resolve complex support requests in close cooperation with Confirmit users worldwide, Forsta's development teams and Forsta Cloud Operations team
• Provide guidance to internal departments (Sales, Services, Product Management, etc.)
• Develop and implement data collection and reporting solutions
• Other tasks will be considered depending on your wishes and ambitions, and could for example include providing assistance in sales processes (pre-sales), training etc.

Qualifications

• IT educational background
• Experience in programming and a sound understanding of how web-based solutions are built
• Good knowledge and experience of front-end technologies (primarily JavaScript, HTML and CSS)
• Good knowledge of relational databases (MS SQL) and server side Jscript/JavaScript
• Knowledge and some experience with Web APIs and integration between web applications (SOAP and REST)
• Knowledge of Python Programming is a plus
• Knowledge of SSO (OIDC og SAML2) is a plus
• Knowledge of libraries such as YUI and jQuery would be an advantage
• Proven analytical skills; you enjoy 'figuring out' things
• Your ambition is not solely in the pure software developer role but rather in client interaction
• Structured and independent work style
• Ability to communicate technical issues in a clear manner
• Strong work ethic
• Fluency in English, both written and spoken, is required.

Please note that the job is located in Bulgaria. We require applicants to already reside in Bulgaria with a relevant work or residency permit.

Our privacy policy can be found here: https://www.forsta.com.privacy.html

Who to contact: Apply Online.

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