Digital Services Manager with English Timisoara, Romania EUR Competitive plus Benefits - (posted May 19 2022)

Company: Toluna
Advertisers Ref: MrWeb/DS-Mgr
MrWeb Ref: 157992

Job Spec: Toluna delivers real-time consumer insights at the speed of the on-demand economy. By combining global scale and local expertise with innovative technology and award-winning research design, we help clients explore tomorrow, now.

Toluna is the parent company of Harris Interactive Europe and KuRunData. Together, we strive to push the field of market research toward a better tomorrow.

This position is part of our Global Services Team responsible for supporting the Digital Services Managers located in all regions: UK, FR, DE, NA, APAC.

Responsibilities:

• Responsible for all aspects of administering incentives for sweepstakes and points programs;
• Performs QA for each panel, e.g. tests set up and overall functionality of community website; checks recruitment data for accuracy post launch;
• Assists with maintaining the panel: prepares panel health reports for manager's review;
• Coordinates engagement content for community portal updates (e.g. quick poll, blog article, discussion topic);
• Performs survey data cleaning (speed checks, check open end questions).

Required skillset:

• Mandatory advanced level of English;
• Relevant experience in client service technical support is preferable;
• Excellent written/verbal communication skills: enjoys speaking daily with customers and with staff base;
• Excellent time management skills and logical approach to problem solving;
• Proficiency in using MS Office tools (Excel, Outlook, PowerPoint) and Internet-driven applications;
• Panel management, marketing research operations, or project management experience a definite asset.

Our Values:

Integrity and respect. We treat our colleagues, clients and partners how we want to be treated.
Success in unity. We deliver results by working as a team with common goals.
Smart decisions in action. We implement plans without delay and stay nimble to change on demand.
Make it simple. We simplify complexity, making the complex easy to understand.
Be bold. We welcome big and small ideas that challenge and inspire us to change.
Delight customers. We work tirelessly to exceed expectations, turning satisfaction into delight.
Reward great work. We believe performance is the reason for advancement. Do good work and good things come.

What we offer:

Here at Toluna you will find amazing, forward thinking professionals who like to learn and grow. We pride ourselves on collaborating and sharing expertise, we know that strong teams bring out the best in our staff members. This is why we offer a broad range of benefits:

• Training opportunities and career development plan;
• Competitive financial package: salary, performance bonus, sport allowance, meal tickets and gift vouchers;
• Private medical insurance;
• Exceptional office comfort: top office facilities and equipment, gaming room, central building office;
• Extra vacation days;
• Bookster - The first modern library for companies in Romania.

Who to contact: Apply Online.

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