IP Integration and Support Coordinator Timisoara, Romania EUR Competitive plus Benefits - (posted May 19 2022)

Company: Toluna
Advertisers Ref: MrWeb/IP-Support
MrWeb Ref: 157998

Job Spec: Toluna delivers real-time consumer insights at the speed of the on-demand economy.

Today's world is smaller and bigger at once, with consumers everywhere all at the same time. Their decisions are shaped by countless sources of input, and their sentiments are always in motion.

Toluna captures the moment and anticipates what's next. With a combination of innovative technology, human expertise with Harris Interactive Europe's award-winning research design, we work to make the unknown known - and to explore tomorrow, now.

Toluna is the parent company of Harris Interactive Europe and KuRunData. Together, we strive to push the field of market research toward a better tomorrow.

To complete our Supply team in Timisoara and support our growth globally, we are looking for an IP Integration and Support Coordinator.

We are looking for someone to:

• Assist in managing internal, partner, and client-raised support requests
• Oversee and drive the Partner and Client Integration flow(s)
• Develop and maintain key partner relationships via integration optimization
• Dynamically translate initiatives across different teams
• Collaborate with varying team members to drive results
• Balance several projects at once with efficiency and effectiveness

Nice to have:

• Able to coordinate and identify project needs across multiple teams
• Comfortable building relationships with internal and external contacts, alike
• Driven and self-motivated to be successful in whatever you do
• Collaborative: you naturally share ideas and never lose sight that you are part of a team
• Able to adapt to change and flourish in a dynamic environment
• A creative problem-solver, with the ability to excel in a fast-paced environment
• Excellent strong analytical/problem solving and organizational skills
• Demonstrated ability to multi-task while working independently in a fast-paced environment
• High level of professionalism and integrity

Required skillset:

• Strong listening, oral, and written communication skills - able to understand, interpret, clarify and confirm the requests and needs of others
• Proficiency in software technologies including, but not limited to: Microsoft, Google's G-suite, Jira, Monday.com, and Slack
• A passion to collaborate as part of a cohesive team, working towards common goals
• An ability to develop and maintain in-depth knowledge of products and services, and relevant industry trends
• Experience delivering demonstrations and presentations to multiple teams
• Familiarity with basic coding, (HTML, CSS, Java) a plus, but not required
• Experience with Postman and Coralogix is a plus, but not required
• BA/BS or relevant experience

Responsibilities:

• Work closely with business, product and technical teams to help manage partner and client integrations and support
• Assist in managing varying communication channels with partners and clients
• Field support requests in an efficient and timely manner
• Liaise with clients, partners and internal teams to help identify, troubleshoot and resolve potential issues
• Identify key areas of improvement and help conceptualize solutions to overcome them
• Assist in identifying and implementing areas of increased efficiency to ensure Partner Success
• Work with business and product team to improve metrics and KPIs pertaining to both partners and clients

Our Values:

Integrity and respect. We treat our colleagues, clients and partners how we want to be treated.
Success in unity. We deliver results by working as a team with common goals.
Smart decisions in action. We implement plans without delay and stay nimble to change on demand.
Make it simple. We simplify complexity, making the complex easy to understand.
Be bold. We welcome big and small ideas that challenge and inspire us to change.
Delight customers. We work tirelessly to exceed expectations, turning satisfaction into delight.
Reward great work. We believe performance is the reason for advancement. Do good work and good things come.

What we offer:

At Toluna you will find an exciting and multicultural place to work. We employ the best and the brightest in our industry and we are always looking for rising stars to join our team.

We are proud of our staff members and we offer competitive salaries, a wide range of benefits and the chance to progress your career within a truly global organization.

Other benefits:

• Training opportunities and career development plan;
• Competitive financial package: salary, performance bonus, sport allowance, meal tickets and gift vouchers;
• Private medical insurance;
• Exceptional office comfort: top office facilities and equipment, gaming room, central building office;
• Extra vacation days;
• Bookster - The first modern library for companies in Romania.

Who to contact: Apply Online.

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