Customer Success Manager New York / can work remotely $ competitive - (posted Aug 5 2022)
Company: Forsta
Advertisers Ref: MrWeb/1899081
MrWeb Ref: 158455
Job Spec: Forsta is the new brand for the merged businesses of FocusVision and Confirmit & Dapresy, and is a full-spectrum, Customer Experience and Research Technology solutions provider, servicing professional client enterprises directly. Our technology allows our clients to gather, analyze and share data for Voice of the Customer Programs & Market Research. If you want to join an exciting growth brand then we are your natural choice.
Forsta is a great place to advance your career, and we have an amazing culture. To those of us who already work here, Forsta is more than 'just another job'. We work hard, but Forsta is an employer that provides ample opportunities to learn, grow, and express creativity. The management team has an open-door policy and encourages collaboration at every point in every process. Our team members are much more than just coworkers - we're all friends working toward a common goal.
- Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
- Exciting challenges in an international environment
- Competitive salary and regular performance reviews
- Flexible location and working environment - possibility to work from home
- Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
- and many more...
As aCustomer Success Manager, you will be the central interface between your customer and internal representatives from various disciplines once a project has been handed over. You mediate between your customer's interests and internal processes and ensure a smooth customer relationship.
Our mission is to empower our customers to solve as many business needs with the Forsta Platform as they can through authentic relationships, efficient solutions, and radically transparent and reliable communication. We inspire customers and colleagues to work with us because of how we execute and achieve the most important outcomes.
Your role will require and challenge you to:
- Develop and strengthen a trusting, healthy business relationship to meet customer needs and identify potential business risks early on
- Support customers in the onboarding process and in the daily handling of the products and services used by providing product and operational services, training and customer support
- Mediate between customer requests and internal contacts in sales, technical support, service or product management
- Improve and deliver customer training via webinars and phone/video conferencing
- Perform analysis and evaluation of the products and services used by the customer and provision of the information for the sales department
- Identify customer potential and suggestion of a value-adding solution
- Promote customer loyalty through timely customer contact for license renewal
- Work closely with sales, product, and account managers, as well as technical support and service.
Qualifications
- Several years of experience at customer interfaces as a customer success manager, in service, customer advisory, consulting or technical support in the service and/or software environment
- Experience in working with market research agencies and market research departments of industrial companies
- Demonstrated interest and proficiency in technology. Ability to learn new technology is key
- Good project management skills
- High professional, social and emotional competence as well as a strong customer orientation
- You are a strong and proactive communicator who approaches challenges collaboratively and with a focus on solving problems in the short, medium, and long-term
- Resourcefulness, optimism, and resilience.
Interested in joining a great team?
If you have the qualifications listed above and want to join a great team, apply now!
Our privacy policy can be found here: https://www.forsta.com.privacy.html.
Who to contact: Apply online.
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