InMoment Hires AI Tech Team Leader

Customer intelligence platform InMoment has appointed Mehul Nagrani as General Manager, AI Product & Technology.

InMoment, which now bills itself as a provider of 'Experience Improvement (XI) solutions', was formed seven years ago from the integration of customer feedback specialist Mindshare Technologies with Canadian social media CXM firm Empathica. A majority stake was sold in 2019 to a private equity firm, MDP, and in February 2020 it merged with customer experience management software and solutions firm MaritzCX. Six weeks ago it acquired sentiment and intent analyst Lexalytics.

Nagrani (pictured) joins from automation specialist Fokal AI which he founded and where he was CEO; and before this served as EVP and General Manager, Digital for Univision Communications. Earlier he worked as an engagement manager for McKinsey & Company, and an IC design engineer for Micron and Intel. He brings experience in using machine learning and natural language processing (NLP) to deliver AI products and technology. In his new role, the Lexalytics technology team will report to Nagrani, who himself will report to InMoment CEO Andrew Joiner.

Joiner comments: 'Our vision of AI is to offer faster progress and improved decision making, by automating tasks that can easily be facilitated through technology. We are tuning our approach to the tasks of CX professionals to give them more scale. Mehul joins InMoment at a significant time of growth and investment for our company. When we introduced the idea of experience improvement last September and challenged our industry to do more, we did so with the knowledge that acting on data is paramount. Action can and should be informed by experience data and automated where possible'.

Web site: www.inmoment.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.