CallMiner Appoints Chief Customer Officer

Conversation intelligence specialist CallMiner has hired former Evergage and Salesforce exec Jonathan Ranger as Chief Customer Officer (CCO).

CallMiner uses machine learning to provide an end-to-end platform for analysing customer interactions at scale across channels, allowing organizations to interpret sentiment and identify patterns for in-depth understanding. The firm is strong in the retail, financial services, healthcare and insurance, travel and hospitality sectors.

Ranger (pictured) was CCO at real-time personalization and behavioral tracking specialist Evergage, leading a team helping organizations to create relevant real-time customer experiences - and joined Salesforce when it acquired Evergage in February 2020. Earlier he worked as CCO at Kampyle (acquired by Medallia and now Medallia Digital) and as VP of Customer Success and Professional Services at LivePerson.

The firm is online at www.callminer.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.