Weave Launches Call Analytics Product

In the US, healthcare sector CX software and payments platform Weave has launched a Call Intelligence product for healthcare practices, aiming to transform how they analyze and leverage call data.

Weave provides an all-in-one customer experience software and payments platform for small- and medium-sized healthcare businesses, connecting the entire customer journey 'from the first phone call to the final invoice and every touchpoint in between'. Last year it launched a tool called Message Analytics, allowing clients to analyze patient interactions, view best practice benchmarks and compare their own performance.

Using a custom genAI model trained on more than a decade of the firm's call, text and voicemail data, the new Weave Call Intelligence product allows firms to quickly extract actionable insights from their data, automatically categorizing calls and spotting revenue opportunities. The tool promises 'a comprehensive understanding of patient and client interactions'. The product automatically identifies critical topics discussed during calls, analyses interactions by location to compare practices, filters calls by new or existing patients, and by whether calls were inbound or outbound.

Branden Neish (pictured), the firm's Chief Product and Technology Officer, says Call Intelligence is 'more than just a product - it's a breakthrough for customers', positioning them to 'stay ahead of the competition and deliver exceptional service that sets them apart in their communities'.

The company is on the web at www.getweave.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.