Medallia Recruits C-Suite Including New CEO

Medallia has appointed former Qualtrics and Clarabridge exec Mark Bishof as Chairman and CEO. He succeeds Mike Lipps, an Operating Partner of parent group Thoma Bravo. Clarabridge veterans Sid Banerjee, Bas Brukx, Ram Ramachandran and Karl Knoll all also join in C-Suite roles, as does Jamie Hunter.

Bishof (pictured) brings more than 40 years of experience leading private and public software companies. Most recently he was Strategic Advisor and Chief Business Officer of Qualtrics, following its acquisition of Clarabridge in the Summer of 2021. At Clarabridge he led the company's transition from a customer-experience text analytics business to a specialist in conversational AI. Earlier he was CEO of Flexera Software and held leadership roles at Macrovision, IBM, Crossworlds Software and Deloitte Consulting.

CX technologist Banerjee, a founder of Clarabridge, joins as Chief Strategy Officer and will lead the development of Medallia's AI innovation agenda. Brukx takes the CFO role, which he previously held at Therapy Brands, and earlier still at Clarabridge and Allego. Ramachandran becomes Chief Transformation Officer, and was most recently the President of CareJourney - he is also a veteran of Clarabridge where he was CTO. Knoll was General Counsel of Clarabridge and takes the same title at Medallia - earlier in his career he was a Partner at Womble Bond Dickinson. Hunter, formerly COO at Emburse, becomes Medallia's Chief of Staff and Head of Corporate Development.

Lipps, who will remain on the Medallia board, comments: 'Mark is an excellent and proven leader with strong experience in exceeding ambitious targets and managing complex challenges. We are well-positioned for success in this next phase of our story...' Bishof himself says: 'I am thrilled to bring these seasoned industry leaders together and pair them with Medallia's team and long history of innovation in customer experience and AI. The world is changing, and our vision is to accelerate our clients from CX-based surveys and signals to AI-based conversations and automation, enabling them to compete more effectively and gain higher share and delight from their customers'.

Scott Crabill, a Managing Partner at Thoma Bravo says of Lipps: 'I want to thank Mike for his leadership and for ensuring this is a truly seamless transition so we can hit the ground running'.

Web site: www.medallia.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.