CXM Firm ResultsCX Buys Competitor Aucera

In the US, Customer Experience Management services provider ResultsCX has acquired competitor Aucera, which used to be known as DialAmerica. The deal, whose financial terms were not disclosed, adds to ResultsCX's offer in sectors including healthcare, financial services and utilities.

Fort Lauderdale, Florida-based ResultsCX provides a range of services including omnichannel customer experience, GenAI, machine learning and predictive analytics, helping clients with pricing optimization and revenue growth acceleration. The business is backed by Indian private equity firm ChrysCapital, and acquired Bulgaria-based 60K in 2022, Irish firm Zevas Communications the following year and British company Huntswood in 2024: it now employs more than 24,000 people in nine countries. The latest acquisition brings it Aucera's more than six decades of US-based expertise in customer experience, growth services and member acquisition.

'ResultsCX's acquisition of Aucera marks the next step in a strategic global expansion that is foundational to our long-term business objectives' says CEO Rajesh Subramaniam (pictured). 'Having made several successful acquisitions over the past few years, we have proven that we understand the process and how to seamlessly integrate new teams while providing the support and encouragement to ensure that those who join us thrive and advance in their careers. We look forward to welcoming over 1,200 of Aucera's skilled employees to the global ResultsCX team'.

Christopher Conway, CEO of Aucera says the buy 'brings together best practices from both organizations and empowers us to scale effectively for our customers while preserving the strong culture we've built for our teams'.

Web site: www.resultscx.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.