Node Raises Funds to Expand 'Artificial Intuition'

San Francisco-based business intelligence firm Node has raised $6m in a funding round, for use in helping businesses without much machine learning or coding experience to use artificial intelligence (AI) across contact centers, employee talent, and customer retention initiatives.

Founded in 2014 by former Google exec Falon Fatemi (pictured), Node's 'Artificial Intuition' platform is designed to help users better engage with, acquire and retain customers, employees, investors and partners. Through the platform, businesses can build AI into customer-facing and internal applications, develop models using cross-functional data from multiple sources, and analyze the data from those systems.

Node can be used to identify business interests, such as a company's highest-paying or most dissatisfied customers, as well as unhappy employees. It can then recognize the signals that drive those outcomes, and recommend new opportunities.

New funding was led by Mark Cuban, with participation from Artco, NewView Capital, Canaan Partners, Gingerbread Capital, and former Yahoo CFO Ken Goldman; and brings the total raised to date to $40m. The investment will also be used to enable Node to move into additional markets, while expanding its existing contact center solution, which helps remote workforces automate certain customer conversations.

Web site: www.node.io .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.