Speech Analytics Specialist Qurious.io Acquired

In the US, speech analytics business Qurious.io has been acquired by business software firm Pegasystems (Pega) - for an undisclosed amount.

San Francisco-based Qurious.io uses speech-to-text, natural language processing (NLP), and emotion detection capabilities to analyze the dialog within each customer service call as it happens. The software then provides agents with real-time insights and coaching so they can improve customer interactions and make better recommendations.

Pega says it plans to add Qurious.io's capabilities to its software portfolio, with an initial focus on Pega Customer Service use cases. Qurious.io founder and CEO Sabrina Atienza (pictured) comments: 'With its deep customer service and AI pedigree, Pega will enable us to bring our intelligent speech analytics software to hundreds of the most important brands in global business. We believe this is a perfect fit for both Pega and Qurious.io, and we are proud that we will help solve some of the most complex customer service issues today and in the future'.

Web sites: www.pega.com and www.qurious.io .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.