CallMiner Launches Sales Conversation Analytics

US-based conversation analytics specialist CallMiner has launched a solution called Sales Conversation Analytics (SCA), to analyze customer and prospect conversations, as well as rep performance.

CallMiner captures contact center conversations to give clients 'the voice of the customer', and its Eureka software automates the process of extracting information from customer calls into structured data. Based in Eureka, the firm's new SCA solution has been developed to help enterprise and business development sales teams gain real-time and post-interaction intelligence.

SCA deconstructs sales conversations by phrase, to identify areas where coaching is needed for sales reps. Supervisors can use SCA to uncover the behavior which drives 'successful outcomes' and use this information to improve training and roll out best practices across teams. The new solution also provides deal outcome analysis and customizable dashboards to measure effectiveness, as well as pre-built integrations for communications platforms - including dialers, video conferencing, mobile phones, e-mails, webchat and CRM.

CEO Paul Bernard (pictured) comments: 'CallMiner analyzes every customer and prospect interaction to empower enterprise sales teams with the insights needed to better optimize rep performance, implement best practices across teams, and deeply understand deal outcomes. With the Sales Conversation Analytics solution, we're building on our experience and delivering the comprehensive capabilities needed to truly move the sales needle.'

Web site: www.callminer.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.