$26m for Customer Insights Platform Chattermill

London-based customer insights and analytics platform Chattermill has raised $26m in a Series B round of funding, which it will use to support its expansion in the US and Europe, and develop its partner network worldwide.

Founded in 2015 by software engineer Mikhail Dubov and former TNS researcher / MM-Eye data analyst Dmitry Isupov, Chattermill enables businesses to unify their customer feedback reviews, support tickets, conversations and social media data using AI. Two years ago, the firm raised £6.2m in a Series A round of funding, to expand its offices in London and Berlin.

The latest round was led by Beringea, with participation from previous investors DN Capital, Ventech, Runa Capital, btov Partners and SVB, and new investors Blossom Street Ventures. Commenting on the news, Dubov said: 'We believe there is no other technology that can provide the level of efficiency and insight needed for CX teams to succeed - this is why we are trusted by major brands like Amazon and Uber. Our goal is that our AI is able to analyze over a billion pieces of customer feedback for our clients'.

Web site: www.chattermill.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.