$50m for Customer Experience Platform Ushur

In the US, customer experience automation platform Ushur has raised $50m in a Series C round of funding, which it will use to expand its portfolio, develop new innovations in AI, and move into new regions and industry verticals.

Ushur's platform uses conversational AI, language intelligence and document understanding to deliver industry-specific, hyper-personalized customer experiences. The firm uses no-code technology to 'digitally transform' every step of the enterprise customer experience, from micro-engagements to entire customer journeys. The platform supports more than 60 languages, and comes with sentiment analysis and intelligent document processing capabilities.

New funding has been led by Third Point Ventures, with participation from existing investors Iron Pillar, 8VC, Aflac Ventures and Pentland Ventures. Rob Schwartz, Managing Partner of Third Point Ventures, comments: 'Our continued investment in Ushur further demonstrates our conviction that it is shaping a new category, one that will fundamentally transform how enterprises engage and serve their customers at scale. I just can't wait to see what comes next for this truly innovative company'.

The company, which is led by CEO and co-founder Simha Sadasiva (pictured), is online at www.ushur.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.