Weave Launches Patient Interaction Analytics Tool

Customer communication and engagement platform Weave has launched a tool called Message Analytics, allowing clients to analyze patient interactions, view best practice benchmarks and compare their own performance.

Weave's software solution is designed to transform how local businesses attract, communicate with and engage customers to grow their business. Its new Message Analytics tool enables practices to extract insights on message type, volume, and trends such as non-patient communication ratio and peak text communication times. The tool also provides benchmarks based on other Weave data, helping practices optimize their messaging strategies and improve efficiency in patient communication.

Weave has also upgraded its Phone Analytics platform to provide businesses with advanced filtering options, along with a visualization tool to analyze phone interactions and identify trends. Users can 'dig deeper' into their customer data, based on location and time, and identify trends.

Branden Niesh (pictured) comments: 'With Message Analytics and the updates to the Phone Analytics tool, our customers now have access to actionable, easily consumed data that directly affects their bottom line. Weave is committed to providing practices with tools to manage all their communications channels in one place, and these new features will further enable businesses to optimize their customer interactions'.

Web site: www.getweave.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.