iPacesetters Buys The Charlton Group

Global teleservices and BPO (business processing outsourcing) specialist iPacesetters has acquired the assets of US-based contact center The Charlton Group, which primarily supports the cable industry. Terms were not disclosed.

Arizona-based iPacesetters was formed when BPO firm American Pacesetters acquired Indian BPO company IQ Resource last year. Among its offerings, the company provides market research, telesales and a number of other outsourced services to a variety of clients.

Charlton is a Madison, Wisconsin-based inbound/outbound contact center with offices in Monroe, White Water and Eau Clare, WI.

'Charlton has a proven track record in the contact center industry, especially in the very important cable vertical' says iPacesetters President Frank Royal. 'This is another positive step in our journey to build a world-class outsourcing company'.

Web site: www.ipacesetters.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.