Voxpopme Hires CX Industry Specialist for VideoCX Push

In the US, video insight platform Voxpopme has appointed Jon Carbone as Vice President of VideoCX, the company's video-first customer experience solution.

Voxpopme's app collects consumer feedback on brands in the form of video responses direct from mobile phones, and includes a sentiment analysis feature. Its VideoCX solution automates and optimizes video insight, to help organizations 'see, hear and feel' customer and employee emotions. Through the tool, brands can listen to customer-recorded video feedback, pull out insights and use the visual content to influence stakeholders across the business.

Carbone (pictured) joins from speech and text analytics specialist Verint, where he latterly served as Director of Customer Success. Prior to this he worked for Customer Experience consultancy Avtex, helping clients solve customer and employee experience-related challenges using technology integration, solutions and strategy. Earlier, he ran his own management consultancy, Experience Management Systems, and spent nearly nine years at Experience Engineering.

In his new role, Carbone will use his years of CX industry experience to bring Voxpopme's CX solution to new markets, across a variety of brands, partners and consulting firms. He will report directly to CEO Dave Carruthers, who comments: 'Jon brings an incredible passion to the evolution of customer experience and we're counting on his expertise to help us disrupt the CX industry with VideoCX. We're thrilled to have him on-board'.

Web site: www.voxpopme.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.

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