Leger Appoints CX Division Leader

Canadian polling, MR and strategy provider Leger has appointed William Braün as Vice President, Customer Experience and Implementation Solutions, responsible for leading and managing the Leger CX division.

Braün (pictured) joins from customer experience platform Emplifi, where he served as VP, Insights following its acquisition of iPerceptions, where he worked for nearly eight years. Prior to this he was a Project Manager at Opinion Search, responsible for managing resources on all aspects of front and back-end set-up for CATI/CAWI interviewing.

In his new role, Braün will oversee design, delivery and strategy for Leger's CX solutions, including CX consulting and Voice of the Customer services. Company President Jean-Marc Léger comments: 'With fifteen years of experience, notably at iPerceptions, William is one of the few CX experts in Canada who combines in-depth technological platform knowledge with implementation, coaching and customer experience consulting. This is a considerable asset for our clients who want to be more in tune with their consumers or employees.'

Web site: www.leger360.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.

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